Returns & refunds.

The short version

• Faulty or damaged6 months

  If a product is faulty or defective, you can return it within 6 months of delivery for a repair, a replacement or a refund. That’s your right under the Consumer Protection Act, and we cover the cost of sending it back.

• Changed your mind30 days

  Send back any unopened, unused product in its original packaging within 30 days of delivery for a refund. The return delivery is up to you.

• Opened skin careHygiene first

  For hygiene reasons we can’t take back opened creams, washes, wipes and other personal-care products just because you’ve changed your mind. If one is faulty, it’s covered like everything else.

How to return something

1. 1

   Get in touch

   Send us a message with your order number (it starts with BFB-), what you’d like to return and why. If something is faulty or damaged, a photo really helps.

2. 2

   We send instructions

   We’ll reply with how and where to send it back. Please wait for our instructions before posting anything, so nothing goes astray.

3. 3

   Send it back

   Pack it securely. We cover the return delivery for faulty, damaged or wrong items; for change-of-mind returns it’s up to you.

4. 4

   Your refund

   Once your return reaches us, we refund you to your original payment method, usually within 5 to 10 working days.